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New Member

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2 Messages

Wed, Dec 16, 2020 3:34 AM

New prepaid SIM card returned. Will i be charged any amout?

Hi,

I have ordered new prepaid SIM card from AT&T online. But i don't want to use the SIM in my phone, so i returned the SIM to given return address without any activation.

please address my concerns 

1. Will i be charged any amount?

2. How can i know my returns is completed?

Accepted Solution

Official Solution

ATTHelp

Community Support

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192K Messages

2 y ago

Hi @susmitabandi,

 

Thank you for reaching out. We'd more than happy to provide you the information you need.

 

If you ordered the new SIM card and want to return it within 14 days of order, you will be entitled to a full refund when we receive the package back. You can track the return if you got a number from USPS and we will notify you via email when we receive it.

 

If you ordered a plan along with the SIM card however, you will have to use the plan as there are no refunds for prepaid plans purchased.

 

We hope this helps and please reach out if you need further assistance.

 

Doyin, AT&T Community Specialist.

New Member

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2 Messages

2 y ago

I have ordered it on 03, December and I have returned it on 15th, December. 

I have not purchased any prepaid plans and I took the monthly plan(30 days). Still I be charged for month?

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