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breezly123's profile



2 Messages

Friday, August 15th, 2014 2:34 AM

New GoPhone not activating, SIM not Provisioned



I just purchased a new gophone online with my previous phone number ported to it. It all went smoothly and I recieved it fairly quickly. When I followed the included instructions to activate the phone, it still is not active. Under phone settings I can view my phone number on my phone and it is the correct number that was ported to the SIM. When I try to use the phone it gives the error message "Sim Card not provisioned MM#2". When I try to login online I get: "The wireless number you entered is not associated with a valid GoPhone subscriber". I have a refill card I purchased with it but I have no way of loading it since it appears my account/SIM is not fully active.

I don't see any reason for this happening, and it is very dissapointing to not be able to use my new phone with 10c/minute plan when it arrived. I don't have a working phone since my old one broke (with the previous service still active of course). I'm hoping someone could please help me get this resolved so I can start using your service.


Thank you,





1.9K Messages

10 years ago


Sorry to head about the issues! Customer Care can definitely help you out with this! You can them by dialing 800-331-0500 from a landline or you can also do this at a corporate store. 🙂 best of luck!!
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