New Member
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3 Messages
New eSim not working on Samsung Fold4
I encountered a strange and frustrating problem. I signed up for a new Prepaid plan with a new phone #. Activated my new account and installed the eSim. Immediately, data and text began to work, but I was unable to make or receive calls. When calling out, it showed "Call ended" right away. When others calling in, they heard something like: "...The number you called has a voice box, but it has not been activated."
My Samsung Fold4 does have the latest software. With Support folks, we have tried all their troubleshooting steps, and also tried a new eSim. Nothing helped. Finally, went to AT&T store to try a physical SIM. It turned out the physical SIM worked just fine.
Is the eSim problem due to my phone or AT&T? Note, I have tried eSims from Mint and Tello, both on T-Mobile network, and they both worked as they should.
formerlyknownas
ACE - Sage
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107.4K Messages
2 months ago
It sounds like your phone is not capable of voice over LTE on the AT&T network which is why data and text may work but phone calls cannot. You can check the IMEI to see if it is a compatible phone here.
https://www.att.com/buy/byod/identify?devicetype=phone
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hjf001
New Member
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3 Messages
2 months ago
Both IMIE and EID checked out OK and an eSim is recommended :-(
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ATTHelp
Community Support
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215.5K Messages
2 months ago
Hello hjf001, let's address your concerns with the eSIM and your Samsung Fold 4.
Your Samsung Fold 4 is compatible with AT&T's network. We would recommend that it may be a device issue with trying multiple eSIMs.
Feel free to reach back out if you have any further questions.
Thank you for visiting out AT&T Community Forums!
Carlton, AT&T Community Specialist
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hjf001
New Member
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3 Messages
2 months ago
Carlton, not sure what you mean by device issue with trying multiple eSIMs.
My device initially had only AT&T eSIM installed, nothing else. It did NOT work.
A replacement AT&T eSIM was installed and the initial one removed. It did NOT work.
A physical AT&T SIM was installed and eSIM removed. It worked.
A Tello eSIM was then installed. It worked.
A Mint eSIM was also added. It worked.
I can switch back and forth of Tello and Mint eSIM and both eSIMs work just fine.
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