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hjf001's profile

New Member

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3 Messages

Saturday, March 25th, 2023 7:13 PM

New eSim not working on Samsung Fold4

I encountered a strange and frustrating problem. I signed up for a new Prepaid plan with a new phone #. Activated my new account and installed the eSim. Immediately, data and text began to work, but I was unable to make or receive calls. When calling out, it showed "Call ended" right away. When others calling in, they heard something like: "...The number you called has a voice box, but it has not been activated." 

My Samsung Fold4 does have the latest software. With Support folks, we have tried all their troubleshooting steps, and also tried a new eSim. Nothing helped. Finally, went to AT&T store to try a physical SIM. It turned out the physical SIM worked just fine. 

Is the eSim problem due to my phone or AT&T? Note, I have tried eSims from Mint and Tello, both on T-Mobile network, and they both worked as they should.

ACE - Sage

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118.3K Messages

1 year ago

It sounds like your phone is not capable of voice over LTE on the AT&T network which is why data and text may work but phone calls cannot. You can check the IMEI to see if it is a compatible phone here.

https://www.att.com/buy/byod/identify?devicetype=phone 

New Member

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3 Messages

1 year ago

Both IMIE and EID checked out OK and an eSim is recommended :-(

Community Support

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232.9K Messages

1 year ago

Hello hjf001, let's address your concerns with the eSIM and your Samsung Fold 4.

 

Your Samsung Fold 4 is compatible with AT&T's network. We would recommend that it may be a device issue with trying multiple eSIMs.

 

Feel free to reach back out if you have any further questions.

 

Thank you for visiting out AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

Carlton, not sure what you mean by device issue with trying multiple eSIMs.

My device initially had only AT&T eSIM installed, nothing else. It did NOT work.
A replacement AT&T eSIM was installed and the initial one removed. It did NOT work.
A physical AT&T SIM was installed and eSIM removed. It worked.
A Tello eSIM was then installed. It worked.
A Mint eSIM was also added. It worked.
I can switch back and forth of Tello and Mint eSIM and both eSIMs work just fine.

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