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D

New Member

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2 Messages

Tue, Mar 31, 2020 6:21 AM

Need to cancel autopay plan on ATnT Mobile prepaid but not able to sign into account

Hi Team,

I want to cancel the ATnT Prepaid plan on my phone (Edited to remove personal information) worth $55 (includes $40 US calling plan + $15 South Asia Add on plan) as i am unable to travel to the States due to the COVID-19 situation. I am not able to log into my Atnt account online as i currently don't have the US sim card with me to receive the 'forgot password' 4 digit code notification. Please help me cancel the autopay plan. My billing zip code is 02116.

Thanks,

Divya (Edited to remove personal information)

Accepted Solution

Official Solution

ACE - Sage

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96.5K Messages

2年前

Prepaid does not roam out of the United States. The only number that is available to you is in the contact us Link at the bottom of the webpage. Use the prepaid number for travelers. You may not be able to get through or hold times may be very long. If you want to cut off refills, it is easier just to cancel the card that is being used to pay for the refills.
JBayudang

Associated Member

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324 Messages

2年前

You can try the online chat support via att.com/eSupport

New Member

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2 Messages

I tried it, it takes me to the reset password page which sends the 4 digit code as text message and since i don't have the sim card with me, i can't receive the code to reset the password. Can i reset password through email?

JBayudang

Associated Member

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324 Messages

Yes, you may use your email if your email is already verified and set for password recovery. If there's not an option to receive the temporary password thru your email address, your email isn't verified for password reset yet. Please call AT&T Prepaid Customer Service via 800-901-9878. International calling rates may apply.
*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Sage

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96.5K Messages

Prepaid cannot chat.
PIN resets are ONLY sent by text. Never email.
The OP cannot call 800 numbers from outside USA.

The OP has no service because prepaid does not roam.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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