New Member
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my phone cancelled out I want to use it again
My phone cancelled out for none use. I want to use the phone again and use the number I have from a different plan. I have already tried putting a Calling card on the phone but it still doesn't work. how can i use the phone that I used about 6 month ago's?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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107.4K Messages
8 months ago
You have to start over with a brand new SIM card and initiate service as a new customer
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ATTHelp
Community Support
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215.6K Messages
8 months ago
Hi cathykimber, we understand the need to keep your old number, we are here to shed a light on your canceled AT&T Prepaid account!
Non-payment/refill withing 60 days of the account balance expiration date leads to your account being canceled and losing your phone number. We are unable to restore your canceled your account and your old phone number.
You'll need to purchase a new SIM Card online or at our nearest AT&T Store for new AT&T Prepaid service which may include a new phone number.
We hope this helps, we are here if you have additional questions! Thank you for posting on the AT&T Community Forums!
Rhoda, AT&T Community Specialist
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