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Tue, Jul 14, 2020 11:36 AM

My money didn’t return after I asked you in live chat to cancel the autopay

I left the country and text the live chat assistant team to cancel my autopay plan and ask to  return my money back after 2 months deducted . I have been promising that the money will back but nothing happens I am very disappointed.  


Accepted Solution

Official Solution


ACE - Sage


77.1K Messages

a month ago

Prepaid does not refund.  Whoever replied a 'deductible' woukd be returned has no idea what they're talking about

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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12.7K Messages

a month ago

You also have to turn off autopay by logging into your account. 

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