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Peanutmama16's profile

New Member

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2 Messages

Thursday, April 6th, 2023 4:56 PM

Messaging and hotspot not working since update

Did the update w says ago and now my messages won't delete and I'm not receiving. Also my hotspot will not work.

How do I undo an update?

Accepted Solution

Official Solution

Community Support

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231.3K Messages

1 year ago

Hello, @Peanutmama16. Thanks for reaching back out to us with your device make and model. This information is so important to us, so that we can provide you answers specifically and personalized for you! 

 

It may be helpful to do a few different resets on your device. This can help to clear up and glitches with connectivity to the network. Please be advised that a factory reset, should be the last and final attempt in any situation because this option does wipe your phone clean and restore it to factory settings, meaning anything that is not backed up on your phone would be lost. This is the only reset that does this. We don't believe this is necessary at this time though, but we definitely wanted to give you a heads-up about that!

 

The first thing you should do is power cycle your device. To do this: Press and hold the Power/Lock button on the right side of the device, then select Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up.

 

If this doesn't resolve the issue with your hotspot connectivity and messages not working properly, then let's try to reset your network settings. Please beware that resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings. To do this: Swipe down from the Notification bar with two fingers, then select the settings icon Settings icon > scroll to and select System > select Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth RESET SETTINGS > select RESET SETTINGS again to confirm. 

 

Let us know if these two steps help resolve your hotspot connectivity issue and your inability to delete and receive messages. If the steps above dont resolve the issue, we are more than happy to keep investigating and troubleshooting with you until this is resolved! 

 

TT, AT&T Community Specialist

Community Support

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231.3K Messages

1 year ago

Hello @Peanutmama16, we definitely want to help get your phone back working after processing a new update. 

 

Be advised, there isn't a way for you to reverse an update on your device. Please go ahead and provide us with your device make and model so that we're able to provide further troubleshooting steps. 

 

In the meantime, feel free to review our support page for personalized troubleshooting.

 

Feel free to reach back out with the requested information so that we're able to continue to assist. 

 

Thanks for contacting the AT&T Community Forums for help. 

 

Lynn, AT&T Community Specialist

New Member

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2 Messages

1 year ago

At&t maestro max.

Model: EA1002

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