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Tue, Jul 18, 2017 9:01 AM

Lost SIM card

Hi! I was travelling out of USA and changed my american prepaid sim card for the local one. And now I realized that I lost my american one. Is that possible to order a new one with the same number and voicemail box? If yes, please, advise how to do that. Thanks!


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123.9K Messages

3 years ago

Good morning @Lidiia!

I am sorry to hear your SIM card is lost. I can definitely understand wanting to know how to replace it, and I am glad you reached out to us for assistance! 

The good news is you can obtain a new SIM card replacement visiting any local AT&T store and activate it without losing your phone number. 

As far is the voicemail, this excellent article provides step-by-step instructions on how to set up your new voicemail or transfer an existing one to your new SIM card. 

I hope you find this information helpful! Please let us know if you have any other questions. Thank you for your time and have an excellent weekend!

Anabel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



1 Message

3 years ago

How much does a replacement sim card cost?

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