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aritchey's profile
aritchey
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Teacher

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15 Messages

Tue, Jul 5, 2022 5:24 PM

Keeping prepaid account funds when changing plans

I want to change my monthly (30 day) prepaid plan (plus the three additional multi-line plans on my account) on July 9, via web acct, one day before the new 30 days roll over. Currently, there is over $200 in the account. The new plans will cost a total of $80 after multi-plan discounts. 

Can the cost for the new plans be drawn from the $ in the account at changeover?

Will the remainder of my funds stay in my account until I use it (not an automatic loss such as canceling my account would create)?

The new plans have no auto-pay discounts, but will I still be able to utilize the auto-pay process with the new plans?

Thanks for the help.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.8K Messages

3 m مضت

Can the cost for the new plans be drawn from the $ in the account at changeover?

Yes.

Will the remainder of my funds stay in my account until I use it (not an automatic loss such as canceling my account would create)?

Yes, it stays in your account until used or until it expires, so pay attention to the expiration date. I believe the order in which you change plans is important. I believe you should change member lines first and change the plan on multiline account owner’s line last.

Accepted Solution

ATTHelp

Community Support

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200.2K Messages

3 m مضت

Hello aritchey, we're here to help with the changing of your prepaid account funds to a new plan.

 

As the ACE @sandblaster mentioned, yes the cost for the new plans can be drawn from the balance in the account at changeover. It stays in your account until used or until it expires.

 

You should change member lines first and change the plan on the multiline account owner’s line last. We recommend you wait until the last day before the plan renews to make any plan changes to avoid losing services associated with your current plan.

 

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist 

Constructive

Employee

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29.3K Messages

3 m مضت

aritchey

Teacher

 • 

15 Messages

3 m مضت

sandblaster, thanks for the fast reply and for the tip. I  would have changed mine first then the others. 

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