Just switched to att trying to create account for my att app not working

Hello @Jflanagin00,

We'd like to look into why you're experiencing issues with signing into your AT&T account.

With more details, we'll be able to assist you to the best of our ability:

• Are you on a AT&T PREPAID account?
• When did you first switch over to AT&T services?
• Also, are you receiving any error message when trying to sign in?

Please get back to us so we can work towards an efficient resolution.

Jonye, AT&T Community Specialist.