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sooraj2red's profile

Contributor

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2 Messages

Tuesday, December 30th, 2014 3:21 AM

Issue with Wireless account on Iphone-6 Next Plan

I am not sure if this is the right place to post some queries rather concerns .

 

I have heard that att has a healthy ratio of atleast 90:10 in terms of positive and negative feedbacks, but unfortunately I am among the 10 people who are unsatisfied with the services extended .

 

Almost 3 months back I baught a new Iphone-6 on ATT next plan , but the phone came with a new contract postpaid number and I wanted to use my existing ATT perpaid number . After communicating my requirement to ATT store they suspended the contract number and added my prepaid number . But only when i recieved the next bill I realized I am charged for two connections (which was never explicitly mentioned by the store representative) .

 

After talking to customer care they admited this as an issue from their end and advised me to talk with store to fix the issue . The store manager iagreed that they would correct this issue and remove one line and provide me the credits . I am not sure what they did (they never told me too even when i asked) but after almost 4 hours of waiting they told me issue is sorted out and when i checked on my account of 593 $ was added which the store claimed will be credited back to me in a month's time .

 

Since then till date no credit has happened and I have been following regularly with customer service and store when they keep saying they are working on it .

They have also told me to pay the bills only when crediting has happened , so I am still waiting and I am dues have almost crossed 850 $ (for 3 months usage - unbelievable and illogical) .

 

Hopefully someone can advise me here on next steps 

Former Community Manager

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10.4K Messages

9 years ago

 

Hello @sooraj2red 

 

Thank you for posting. With the Next plan, you need to have a post paid account. Without seeing your account we can only guess, but it sounds like the new post paid account was canceled per your request in which case the remaining Next balance gets added to your final bill. I'm sorry for any confusion, our team will be happy to review your account and help with whatever we can! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

Contributor

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2 Messages

9 years ago

Thanks for reverting back

 

In fact as a coincidence my issue was resolved few hours back

 

 

Former Community Manager

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10.4K Messages

9 years ago

 

Great to hear, thank you for letting us know!

 

Dmitriy

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