Issue unlocking prepaid phone

• Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm request on the email we sent you.
• Go to http://sm.att.com/d17d24d7 and follow the prompts.

• It usually takes a few minutes to approve your request, but it could take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm request on the email we sent you or request will be canceled.
• If you can’t find the email or text message we sent you, submit another request and we’ll resend it.
• If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements.

We do have a few requirements for your AT&T Prepaid device to be eligible to be unlocked.

• Your device must have been active for at least 6 months.
• Be designed for use on, and locked to, the AT&T network.
• Not be reported lost or stolen.
• Not be involved with fraudulent activity.
• Have all service commitments and installment plans completed and all early termination fees paid in full.
• Not currently be active on a different AT&T customer's account.

If you meet these requirements We recommend you submit a new unlock request.

Please let us know if the information provided is helpful for you.

Danielle, AT&T Community Specialist