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Rmoo01m's profile



1 Message

Wednesday, September 13th, 2017 2:19 AM

Irma relief for 4G for Florida customers

We are using more data due to hurricane Irma due to power outages and wifi being down. I was told only relief was free talk and text but most customers pay for unlimited so that isn't really a help to the majority of your customers. Can you please see what you can do. Other companies are helping with this matter here in Florida but I'm a long time at&t customer and I know my company will come through. It would be a big disappointment otherwise. It is going to take a couple of weeks to get power and Internet back on at home and my phone is all I have. Relief is needed ASAP for your customers. Not just for me. Even a discount would help for the data add on for Florida for the next couple weeks or so. Thank you
Robert *** long time customer

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Community Support


225.8K Messages

6 years ago

Hello @Rmoo01m,

I am very sorry you were affected by Hurricane Irma. We are definitely doing our best to provide relief to everyone in Florida and Georgia. I would be happy to review all other options available.

We have Response & Live Updates on Hurricane Irma, here you can view what we have been doing to help as far as credits and adjustments go. I would also like to take a look into your account and see what we can do for you. If you can please send me a private message to @ATTCares, including your full name and mobile phone number.

Thank you so much for your time, and I look forward to speaking with you. Have a wonderful day!

Jess, AT&T Community Specialist

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