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jubilo1994's profile

Contributor

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1 Message

Tuesday, December 9th, 2014 12:16 PM

iPhone6 and GoPhone

Hi,

 

I used unlocked iPhone6 purchased from Apple store Japan with NTT Docomo SIM, and it works fine.  I previously used unlocled iPhone4S purchased from Apple store in US with NTT Docomo SIM as well as GoPhone SIM when I travel here in US.

 

This time, I flew in Chicago yesterday, and visited AT&T shop to change GoPhone SIM card (Micro SIM for iPhone4S) to Nano SIM for iPhone6.  A store staff did well, and I got Nano SIM, and confirmed that my iPhone6 with new SIM catched LTE signal.  I should have checked if the internet connection worked fine at the store but I did not.  When I got back to my hotel, I noticed no internet access on my iPhone6.  It did catched LTE signal, and my personal Hotspot on my iPhone6 did work for some reasons,  But NO Internet connection for iPhone6 itself.

 

I checked my GoPhone account page via PC and hotel WiFi connection, it shows data consumption on iPhone6, which means data go through my iPhone6.

 

Why any applications on my iPhone6 don't work?  Is this GoPhone issue, or iPhone issue?

 

Anyone has an idea what I should do?

 

Thanks in advance.

 

jubilo1994

 

Former Employee

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4.9K Messages

9 years ago

Hello, jubilo1994!

 

Thanks for posting. We would be happy to review your account to make sure everything is properly provisioned, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.

 

You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

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