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bobward48's profile

New Member

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1 Message

Wednesday, September 7th, 2022 8:50 AM

International Roaming Add-on Troubleshooting

I am an AT&T wireless prepaid customer. I am in Belgium. I purchased the International Roaming Add-on. Payment was successful. My phone seems to match requirements: Sim card no., frequency (1800). When I scan for network connections, 6 appear onscreen. But I cannot connect to any of them. And of course, I cannot contact AT&T customer service by phone or text. This forum seems to be the only way to ask a question?

1. Advice on how to connect?

2. Access to AT&T support for this problem?

3. Or, how to cancel the add-on and get a refund before the 1-week subscription has been 'used up' without ever being used?

Accepted Solution

Official Solution

ACE - Professor

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2.9K Messages

1 year ago

Sorry, Belgium is not a country covered for prepaid travel add on.

 

AT&T PREPAIDSM International Travel Add-On
 

Countries

Andorra

Anguilla

Antigua

Barbados

British Virgin

Cayman

Dominica

England (U.K.)

France

Grenada

Germany

Gibraltar

Great Britain (U.K.)

Ireland

Italy

Jamaica

Montserrat

Northern Ireland (U.K)

San Mario

St. Kitts/Nevis

St. Lucia

St. Vincent

Scotland (U.K.)

Spain

Turks and Caicos

United Kingdom

Vatican City

Wales (U.K.)

ACE - Sage

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116.1K Messages

1 year ago

You can ask for an account credit.  There are no refunds on prepaid

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