New Member
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1 Message
IMEI not found
Device has been used with different att sim card.
I got a new sim and when I try to activate I get "GA207 : We don't recognize that 15-digit IMEI number."
I checked IMEI on device and it is typed correctly on submittal form.
What is needed done to rectify this.
Thanks
ATTHelp
Community Support
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179.7K Messages
2 m ago
We'll be happy to look into what's going on with your IMEI @Chadison.
Is this a device you're currently using or have you purchased another device? If so, is this a brand-new device or a refurbished device?
We look forward to your response. With more details, we'll have a better idea of how to proceed.
Darais, AT&T Community Specialist
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