Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Enjoy 16GB of high-speed data for $25/mo.
Marine1997's profile

New Member


1 Message

Sun, May 29, 2022 3:01 AM

I need this puk code Sims card

My phone is it's been locked for a week now I can't use my service I paid my bill on the 15 I paid 75 Dollar with prepaid card at&t I still have that number I need my service now and I need refund for Al this day I didn't use I am Martine cuellar

Accepted Solution

Official Solution


Community Support


195.4K Messages


Hi Marine1997, we want to help you get the PUK code for your device. 


Get the PIN Unlock Key (PUK) code to unlock your SIM card. Enter PUK displays after more than three wrong PIN entries.


To unlock the SIM card in your AT&T PREPAID device:

  1. Call 800.901.9878 to get the PUK code.
  2. If a Motorola device isn’t currently displaying Enter PUK, enter **05* before entering the PUK code.
  3. Enter the eight-digit PUK code in your device.
  4. Select OK/Yes.
  5. Follow the prompts to create a new PIN code.

Once you have unlocked your SIM card please reach back out to AT&T PREPAID support, so that we can help you with getting a credit for the days you have been without service. 


Please let us know if you need further assistance. Thank you for contacting AT&T Community Forums.


Lorie, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.