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7Seagoat's profile

New Member

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17 Messages

Friday, November 17th, 2023 9:37 PM

I haven't had phone or text service on mobile phones for over a month, and believe I've been hijacked.

the phone numbers on the website are completely useless. They give you numbers, and when they switch they say they can't help. None of them are a real person. I am so beside myself. Why can't I talk to a person to help me. The stores are no good either, and won't help. I've been trying all day to get into my two accounts. I've been paying for them however monthly. I finally clicked on payment without signing in, and I see 4 different phone numbers, the same on both accounts, that are not mine..

New Member

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17 Messages

4 months ago

Sorry.   I see you are Andrew, and the one who will be helping me.   thanks.

Community Support

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231.2K Messages

4 months ago

Hey @7Seagoat, We are unable to reach you through DM due to technical glitch, we request you to post a different comment stating your concern so that we can reach your over the DM and help you resolve with your concern.

Thank you for contacting AT&T Community & Forums,
Andrew
, AT&T Community Specialist

New Member

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17 Messages

4 months ago

OK.    I will do the in the afternoon (have a meeting here at 2 PM at work and don't know how long it will go.)

I just figured out DM means Direct Message.   I thought it was a title of person who was to contact me separately.

Hope you see it though.

Thanks.

Community Support

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231.2K Messages

4 months ago

Hello @7Seagoat

I am going to reach out to you in DM to look at account details and help you further. Please look out for a DM notification from us. Looking forward to speaking with you!

Thank you for contacting AT&T Community & Forums,
Jack, AT&T Community Specialist.

New Member

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17 Messages

4 months ago

Thank you.   I'm signed in and will look for it.

New Member

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17 Messages

4 months ago

Message that an opt-out signal was noted.   I never opted out.    (also any link sent to me always comes up restricted.)     Before I was away from my desk and the tab was gone with this forum.  - FYI

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