Contributor
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2 Messages
I have a question
hello，sir. I have a question. I got my phone card (my Plan 10¢ / Minute)and payed 20 dollars at Coralville at the beginning of Octomber . yestertoday I couldn't received my friend phone and message. I login in At&T and find my Account History was only 3.5 dollars. but my current balance
$0.00(Expired on Oct 28, 2014).I only surf the internet in lab and my house where have wireless of their own. I don't know why?
best wishs
my e-mail: [edited for privacy – please do not post personal information]
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hello @xbshjch99
If you paid $20 (likely in two $10 refills), then the expiration date was only extended by 30 days. Is it possible that the refill was actually done at the very end of September? Do you still have a receipt where you can check that?
Next step up is a $25 refill and that one has an expiration date of 90 days, may be a better option for you.
Please let me know if you have any other questions.
Thank you,
Dmitriy
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xbshjch99
Contributor
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2 Messages
9 years ago
hello, Dmitriy
Thank you for your reply. I know what's the problem . I will accept you kind advice.
best wish
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