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marvou1991's profile

New Member

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1 Message

Saturday, August 6th, 2016 2:02 AM

I have a big problem

I brought a 30 dollars card to refill my phone This morning and now it Is written no service. I cannot call or text

Community Support

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15.2K Messages

7 years ago

Hi @marvou1991!

 

Welcome to the AT&T Community Forums! I see you up there in the Northeastern part of the US….Maine! I want to go up there and eat a whole bunch of Lobster!

 

I am sorry to hear that you are having an issue with your GoPhone. The first thing to try is rebooting the device. After you had minutes, you have to re-register with the network for it to sync with the phone. If that doesn’t work, go back to https://www.att.com/support/gophone.html and make sure that your refill actually went through.

 

Hope this helps! Thank you for joining the AT&T Community Forums!

 

Kevin, AT&T Community Specialist

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