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AT&T related help: Activate and use your device



jinghua's profile

New Member

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1 Message

Friday, March 10th, 2023 5:43 AM

How to unlock a phone?

unlock service

Accepted Solution

Official Solution

Community Support

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230.7K Messages

1 year ago

We're here to assist you with unlocking your device jinghua.

 

We want to make sure that you've reviewed and confirmed that you've met all device unlock eligibility requirements

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. 
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

 You'll need to submit a request online with the correct information, then be on the lookout for your confirmation email.

 

We suggest you give these options a try and reach back out to us if you run into any errors! 

 

Thanks for seeking help from the AT&T Community Forums.

 

Marilyn, AT&T Community Specialist

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