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RoereiDeKlutsei's profile

Contributor

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2 Messages

Sunday, September 30th, 2018 9:35 AM

How the h*ll do I end my subscription from Europe?

I'm writing this in quite an agitated state. Last month my girlfriend and I got two $40 prepaid packages to use with our phones while on a 3-week trip through the US. The employee at the AT&T store told us it would be no problem to cancel the plans after our stay in the States.

 

But now we're back home, and wouldn't you know it: it's absolutely impossible to get rid of these things. Logging in on the AT&T website with phone number and PIN-code doesn't work, as countless other users on these forums already pointed out. I called the international customer support number, but that accomplished nothing and only resulted in confusion and the representative hanging up on me after 15+ minutes and almost €30 in international phone charges.

 

So: how the heck do I cancel my prepaid plans AT&T?

Accepted Solution

Official Solution

ACE - Sage

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117.8K Messages

6 years ago

You were supposed to either pay the full plan cost, no auto pay discount, or remember to turn auto pay off before leaving the US.  That terminates your $45 plan.  

If you were unable to communicate, “turn off Auto pay” on both accounts by calling, your other option is to cancel the card used to pay for service.  

 

Contributor

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2 Messages

6 years ago

Thanks for your reply! Unfortunately, the store employee didn't tell me we needed to turn off Auto Pay before leaving the US. 

 

In the mean time, I contacted AT&T through @ATTHelp on Twitter, but all I got was a generic reply - the person who wrote it apparently didn't even read my message. So I called my credit card company just now and had my card blocked.

 

It's really infuriating to see how AT&T can basically scam (either intentionally or out of neglect) dozens of foreign customers like me and get away with it.

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