Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Enjoy 16GB of high-speed data for $25/mo.
702Rubi's profile
#1 Star!
Helpful 1
10th stratosphere!



42 Messages

Thu, May 18, 2017 1:36 AM

How do I change my autopay card without losing the $5 monthly credit ??

I need to change the card I am using for autopay.


I have already added the card information to my account.  But when I try to switch to it, the site tells me I have to end Autopay and enroll again.  Then, when I start that process, I see this warning:  "If you End AutoPay and receive a monthly AutoPay credit, you will lose it."


Since I can't reach a customer service human to discuss this with, I don't know if I'll lose the credit forever, or if there's some way to get it back.


How do I change my autopay card without losing my $5 monthly credit?


ACE - Expert


58.8K Messages


You won't lose the $5 credit for good. You will get it back when you re-enroll in autopay.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.