How do I associate a new prepaid phone IMEI to existing prepaid account
I bought an att prepaid phone kit. I just needed the phone so I used the phone with my existing prepaid sim and prepaid account. 6 months go by and I request the phone to be unlocked. The request was denied and said it it hadn’t been active for 6 months. I thought OK maybe I need to wait a little longer. 6 more months go by and I try again and got the same message. I go into my account, my device, update device, put in the new device IMEI but it says error you can only put in an new IMEI. So at this point I don’t know what I can do to link this phone so I can unlock it. It’s been a year. Not sure what I did not do right at the beginning.