Learn how you can get the iPhone 13 now!
mijiada579's profile

Contributor

 • 

2 Messages

Wed, Jun 24, 2015 8:36 PM

Gophone Refill is Succeed but the account balance is still 0

I have refilled my Gophone by the credit card. It has been successful refilled as my credit card has been charged with the refill. However, my Gophone account balance is still showing as 0.

My phone number is 215-353-3623

ATTDmitriyCM

Community Manager

 • 

9.9K Messages

6 y ago

Hi @mijiada579

 

Is your phone working? In most cases, if you have a monthly GoPhone plan, when you refill your account it gets charges the amount of your plan and while it may show your balance at 0, your plan should be activated for 30 days.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.