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mariann's profile

Contributor

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2 Messages

Wed, Mar 16, 2016 2:30 AM

Gophone refill charged but service not received

I use the 45 (40 with refill) dollars/month rate plan for which my credit card was charged on Sunday. Then suddenly as of today, I had no phone service any more! When called 611, was played a message about my balance not being enough (which is not true as both my bank account and the At&T account history show the refill was made)!  In order to use the phone, had to make an additional payment  of 12 dollars.

 

Would like some explanation as to what happened. Also, would like my additional payment (12 dollars) back. Thank you.

ATTDmitriyCM

Community Manager

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9.9K Messages

6 y ago

Hello @mariann

 

Our team will be happy to review your account and help with whatever we can! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy

Contributor

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2 Messages

6 y ago

Hi, unfortunatly no solution has come forward. Spoke to an AT& T customer service representative who was very uncompetent, unprofessional and just plain wrong. Will not be using AT&T gophone any more.

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