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zjmommy's profile

Contributor

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3 Messages

Fri, Jan 20, 2017 9:37 PM

GoPhone Email Address provided by CRS invalid. . .

Calling 611 from a phone I purchased at Best Buy the care agent told me in order to resolve the issue I first needed to send a proof of purchase to gophonesolutions@att.com. However, the email comes back invalid. I clarified all the information she gave me to make sure I was not missing a step or hearing anything wrong. I am not happy to start with seeing that I purchase this as a gift for my daughter and paid top dollar for a phone Apple doesn't even make anymore but I already wasted time on the phone with AT&T only to be provided incorrect information from an incompetent agent. I wish I could still return the phone back to Best Buy but since I purchased this gift early and Best Buy only offer 14 day return I am stuck. I need this resolved quickly

ATTHelp

Community Support

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172.7K Messages

5 y ago

Hello again @zjmommy!

 

It appears the GoPhone email is experiencing a few issues with their response email receiving proof of purchase. I will be glad to offer some additional options for sending in the receipts you have from Best Buy.

 

You can either call our GoPhone solutions department directly at 800-454-4491, for an alternate email to send the receipt. Or you can also fax your receipt to them at 866-246-9528.

 

I hope these alternate options were informative and will assist you in resolving this matter. Please enjoy the rest of your weekend and have a good one!

 

Shenoah, AT&T Community Specialist

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