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New Member

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2 Messages

Thu, Feb 13, 2020 1:24 AM

Getting a message that says I have no data availible, but I already purchased pre-paid data.

I purchased a Netgear LB1120 modem and a pre-paid AT&T SIM card. I have already purchased the 8gb plan. I have logged in to verify that I have data. When I try to go to the wifi I get a message from AT&T saying "It looks like you want to use data but have none available. You may need to add a data package or change to a plan that supports data for your device."

I have already checked my plan, I should have data. I've tried restarting it and nothing seems to work. Help.

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mobilemax

Employee

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796 Messages

2 months ago

Hello,

It appears that’s the issue - the 8gb is a phone plan and not compatible with the hotspot. You would want to reference a data connect prepaid plan to work with a mifi device like the Netgear you are describing. See “DataConnect Pass offers prepaid data plans for use while traveling, vacationing, or on the go. Purchase via att.com/buyasession

For iPads, purchase via att.com/ipadlanding”

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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72K Messages

This is correct.

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

I looked that up but I am seeing options for tablets, phones, and computers. How do I know this will work with my router?

lizdance40

ACE - Sage

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72K Messages

@charteratcadence

Your options are a 10 or 15 gig plan, with overage charges.

That is the only plan offered for dedicated hotspots.

You purchased a PHONE plan, which will only work in a compatible phoñe

(edited)

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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