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Marcmk's profile

1 Message

Sunday, February 25th, 2024 4:05 PM

Everyone should get the credit including at and t gophone.

Help me understand why I don't get a credit? Both my phones are at and t go phones. They both did not work when at and t had issues.  This id's not fair. If you give it to one that was affected. Everyone regardless of their service should get the credit. We wasn't able to use the phone like everyone else. Bit i still got charged for the time i couldnt use the phone. Shame on you at and t.

ACE - Expert

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27.7K Messages

2 months ago

Since PREPAID is self-managed, how would that work exactly or does ATT use tracing software to identify a Prepaid phone user?

ACE - Expert

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27.7K Messages

2 months ago

Official statement https://www.att.com/makeitright/

*Credit does not apply to AT&T Business, AT&T Prepaid or Cricket.
One $5 credit per account on your AT&T WirelessSM account.
Bill credits will typically be applied within 2 bill cycles.

3 Messages

2 months ago

I agree effin HORRIBLE way to show they appreciate customers, I mean if Verizon did their customer wrong they’d credit ALL of them ATT is a dang joke & im switching 

ACE - Expert

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32K Messages

2 months ago

I wouldn't expect Verizon or any other carrier to do differently. They operate very similarly in these situations.

Just make sure to switch on FACTS and NOT WISHFUL BELIEFS.

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