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New Member

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25.7K Messages

Thursday, July 21st, 2016 4:08 AM

Do I need to add money to keep my gophone account active to port my number after my balance expires?

My balance is going to expire if I don't refill it by Aug 21st, but I want to get a new smartphone plan (I currently have a dumbphone). Do I need to add money to the account if I want to port the number to a new plan after this date? My husband is eliglible for an upgrade later in the month (31st?) and I might get his old phone, but I want to keep my number. Thanks.

Contributor

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1 Message

8 years ago

When you port a number you are moving it to one service provider to another. With gophones the Sim in your old "dumb phone" can be placed in the new phone directly if the same card type is used in the new phone. If the simcard in the new phone is diffrent you would contact customer service/ Tech support and have them do a device swap. Either way their is no reason to open a new account to change devices.

If your husband gets a new phone see if your sim fits in his old one if so you are golden. If the card does not fit customer service can send a compatable card. remember keep your account charged and active during this.

ACE - Sage

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115.9K Messages

8 years ago

A dumb phone SIM card is not provisioned for a smartphone.  She will need a new SIM card.

 

Seitching from basic plan to smartphone doesn't require porting your number.

Porting your number is if you are changing carriers.

 

If you are staying with Gophone, just change your plan to include a plan with data ($45 or $60 plan).  Changing plans will replace your current plan and ATT does not refund, so wait as long as possible.  

You do not need to change your plan right away, you can add a $5 data plan to your dumb phone plan.  

 

 

 

New Member

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25.7K Messages

8 years ago

No, I am changing providers as well.

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