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12lot1's profile

Contributor

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1 Message

Wednesday, August 10th, 2016 12:30 PM

Disconnected GoPhone Account

I attempted to log into the MyAT&T account but it said that the GoPhone account was disconnected. I had the $40 plan and the last payment I made was on April 14, ending in May. I have been out of the country but I believe that my account has been inactive for under 90 days. I did the exact same thing last summer and had no problem with refilling my account when I returned in late August. Is there any way I can get my account re-activated? I do not return to the US for another two weeks and am not sure if I am even able to call AT&T customer support.

 

Thank you for your help! 

ACE - Sage

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115.8K Messages

8 years ago

30 day account ($30, $45, or $60 plans)  not refilled in 60 days are disconnected.  If you switch to pay per use and refill with $25, it holds the account for 90 days.  

 

 

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