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Sarahrm94's profile

Contributor

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2 Messages

Tuesday, September 4th, 2018 8:11 PM

data overage charges

I really need help with this. I religiously pay my monthly prepaid bill through auto pay. This month however my account states that my next bill isn't due until next month and the payment was successfully taken out of my bank account. I also received a text saying that my bill was successfully paid. However my data keeps turning off and saying that I've reached my limit and is now at 109% used and the date is still from my last months payment to today. I tried restarting my phone assuming it was a mistake but it's still not registering that my plan was paid for except on my account it's self. Am I going to get an overage fee? Because this is something that I might honestly leave the carrier for. I work over time to make sure my bills get paid and I can't afford any extra fees. Please help.

 

ACE - Sage

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117.7K Messages

6 years ago

Prepaid has no overage, your data just slows to a crawl.  It also has no bill, just a refill notice.

Your auto pay processes 1 to 2 days before your renewal.  If it says today is the last day of your plan, then it renews at midnight tonight.

 

Contributor

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2 Messages

6 years ago

I don't think it's that. Every day I check, it says that the current day is the last day. Thanks day before yesterday it said the last day was 08/2/19 then yesterday 08/3/18 and today it's 08/4/18 it won't reset it just keeps getting worse and it's connected to my bank.

ACE - Sage

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117.7K Messages

6 years ago

Call Att

 

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