New Member
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2 Messages
Customer Service Lied about Charges and won''t change it
I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopay discount from my new line. This INCREASED my bill by $10. I have spent 2 months and upwards of 12 hours on the phone with customer service, and they refuse to change it, or acknowledge their error. To lie to a customer, even if unintentional, then refuse to acknowledge or fix the problem, resulting in earning more money as a company, is despicable. Not only that, why will your customer service not even acknowledge the flawed logic and error???
If anyone in customer service actually reads this, and is a reasonable human being, please help remedy this problem.
Accepted Solution
Official Solution
mobilemax
Employee
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797 Messages
4 years ago
Hello,
This is a forum for customers, not directly to reach AT&T. To verify this plan and control your multi-line, visit paygonline.com and login with phone number and pin. If you haven’t logged into this before, simply click the “forgot” link below login. This is will let you enroll autopay for both and verify you get the quoted rate. The prepaid phone service is self service, in that calling generally won’t get anywhere past the automated menu.
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