Customer Service Lied about Charges and won''t change it
I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopay discount from my new line. This INCREASED my bill by $10. I have spent 2 months and upwards of 12 hours on the phone with customer service, and they refuse to change it, or acknowledge their error. To lie to a customer, even if unintentional, then refuse to acknowledge or fix the problem, resulting in earning more money as a company, is despicable. Not only that, why will your customer service not even acknowledge the flawed logic and error???
If anyone in customer service actually reads this, and is a reasonable human being, please help remedy this problem.