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whatevereerere's profile

New Member


1 Message

Monday, January 30th, 2023 11:23 AM

Contents of Activation site not loading correctly.

A month ago, I got a prepaid Alcatel phone. Just a today, I decided to activate it. However, here's the problem, when I go that activateprepaid site and fill out my info, the contents of the page where I choose my rate plans aren't loading in correctly. Usually there would be a blank page and a few buttons, and it would be stuck on that page.

Community Support


232.9K Messages

1 year ago

Hello @whatevereerere, we understand the importance of activating your Alcatel phone. We're happy to help with troubleshooting steps to help resolve your concerns. 


First, you want to verify that your device is compatible with the AT&T network. You can do this by visiting our Device Identification page

  • We need your new device’s IMEI and EID numbers. They will help us determine the best way to activate your device on the AT&T network.

Once you have confirmed that your device will work on the AT&T network, we encourage you to clear the cache and cookies in the web browser, and then visit our AT&T Prepaid Activation Portal

  • Enter your device’s ICCID / SIM number or the last four digits of the EID number. Typically, a device has only one of these, but some devices support the use of either.
  • Already have an AT&T Prepaid number and replacing your device? No need to complete the form. Simply take the SIM card out of your existing device and put it in your new one.

If you are still getting a error at the plan option, try visiting our Prepaid Phone Plan page and click on the chosen plan and then click add to cart. Meet us back here with the results if you still have questions, and we'll be happy to continue helping with activating your device. 


Thank you for reaching out to AT&T Community Forums. 


Alasani, AT&T Community Specialist 

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