Contents of Activation site not loading correctly.
A month ago, I got a prepaid Alcatel phone. Just a today, I decided to activate it. However, here's the problem, when I go that activateprepaid site and fill out my info, the contents of the page where I choose my rate plans aren't loading in correctly. Usually there would be a blank page and a few buttons, and it would be stuck on that page.
2 months ago
Hello @whatevereerere, we understand the importance of activating your Alcatel phone. We're happy to help with troubleshooting steps to help resolve your concerns.
First, you want to verify that your device is compatible with the AT&T network. You can do this by visiting our Device Identification page.
Once you have confirmed that your device will work on the AT&T network, we encourage you to clear the cache and cookies in the web browser, and then visit our AT&T Prepaid Activation Portal.
If you are still getting a error at the plan option, try visiting our Prepaid Phone Plan page and click on the chosen plan and then click add to cart. Meet us back here with the results if you still have questions, and we'll be happy to continue helping with activating your device.
Thank you for reaching out to AT&T Community Forums.
Alasani, AT&T Community Specialist