Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
khoale1912's profile

New Member


1 Message

Sunday, July 17th, 2022 3:23 AM

changing phone and want to cancel prepaid

I want to cancel my prepaid plan 

Accepted Solution

Official Solution

Community Support


229.7K Messages

2 years ago

Hello @khoale, we're happy to provide the steps to cancel your Prepaid Plan. 


If you don’t make any payments, your AT&T PREPAID service shuts off 60 days after your balance runs out. Don’t want your service anymore? Be sure to: 


Cancel AutoPay for your AT&T PREPAID account you need to be logged in. Your initial password is the last four digits of your wireless number.

  1. At the top of the page, select Home.
  2. Select Manage AutoPay.
  3. Select End AutoPay.
  4. Follow the prompts to confirm cancellation of your AutoPay.

Let us know if you have any questions. Thanks for reaching out to us on Forums.


Alasani, AT&T Community Specialist 

ACE - Sage


116K Messages

2 years ago

Canceling prepaid as a simple as turning off the auto pay switch in your online account and stopping refills.

If you intend to keep your phone number, porting your phone number to a new provider also cancel service

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.