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New Member

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3 Messages

Wednesday, April 29th, 2020 6:26 PM

Changing payment due date

Is there a way to change the due date on my pre pay?

Accepted Solution

Official Solution

Employee

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102 Messages

4 years ago

Prepaid renews every 30 days. Being there are months with 31 days, there is no one specific day you can arrange for it to renew without any interfernece of service.

ACE - Expert

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64.7K Messages

But yes, you can change the due date by waiting to renew your plan but as noted above, that due date won't stay the same. It will change in any month not exactly 30 days.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

Thanks! I'm on auto pay. I don't need a specific day, just for it to come in the middle of the month. Or to change credit cards would work, but I tried that already with no luck.

Tutor

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8 Messages

2 years ago

You CANNOT change your prepaid due date by waiting, without service, for the date you want to pay, then paying it. Your due date will be the same as it was before and when you make the payment they will take the full amount from you, then prorate the amount until your normal due date and apply that amount to your account, then the remainder will be in your account balance waiting to be applied to your account on your normal due date. You will have no idea this is happening because no one will tell you and your account won't reflect it. Then a day or so later you will start receiving text messages reminding you about your payment that's due on the date you were trying to change in the first place!

The only way to change your prepaid due date is to allow your service to be cancelled, lose your phone number, then on the day you choose, buy a plan and start again from the beginning with a different number.

I just went through this nightmare not 5 minutes ago, good luck with your victimization and when the csr explains to you why this happened be prepared to hear some fast talking with disclaimers and sudden slurred speech that will annoy you to the point of either hanging up the phone, or yourself, which is their intention and goal.

ACE - Expert

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64.7K Messages

2 years ago

@Str8xln Unless you have a multiline account, none of what you posted should be true. If that truly happened to you, it shouldn’t have no matter how much fast talking some csr did. 

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