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lauraaot's profile

Contributor

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1 Message

Mon, Jul 7, 2014 6:45 AM

Changed my GoPhone Plan and data stopped working - Galaxy S3 mini

I changed my plan this weekend from the 25$ basic plan to the 45$ plan and the data is no longer working. Tried calling ATT and all the helping tools here, anyone has an idea of what can be the issue?

The H and 3G symbol is showing in the top but nothing works. My phone is a Galaxy S3 mini

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Guru

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450 Messages

7 y ago

Hi @lauraaot 

 

The Galaxy SIII Mini is a smartphone and requires to have one of our Smartphone data plans in order for the device to work with data. The $25 Monthly Plan does not include data for any device. The $45 monthly plan includes data for basic phones only, not a smartphone such as the Galaxy SIII Mini. 

 

Your options to get data would be to go onto the $40 Monthly Plan which includes:

 

  • 500 Minutes of Calling 
  • Unlimited Text Messaging 
  • 500MB of Data

Or the $60 Monthly Plan which includes: 

 

  • Unlimited Calling
  • Unlimited Text Messaging 
  • 2.5GB of Data

You can learn more about our GoPhone options by clicking Here

 

Hope this helps!

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