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Wed, Oct 28, 2020 9:20 PM

Change plans

I changed plans two days before my expiration date. I was still charged for the old plan plus the new one. How do I get a refund?

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sandblaster

ACE - Expert

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44.3K Messages

a month ago

You likely don’t but the only way to get a refund is to call. Presuming you are on autopay, the autopay transaction was probably already in progress when you changed plans and that payment should be a balance on your account. If so, that balance will get used next month to renew.

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