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Contributor

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1 Message

Tue, Oct 16, 2018 6:46 PM

Change from prepaid to monthly plan

Would like to change from a prepaid plan (smart phone- no data)) to the $35 monthly plan (with 1 Gig of data). Will I lose the current balance on the prepaid account or will it be carried over? Thank-you

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lizdance40

ACE - Sage

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75.3K Messages

2 years ago

Balance carriers over because you are still prepaid.  You are changing from pay per use, to a 30 day plan. 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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38K Messages

2 years ago

The $35 plan you are talking about is still prepaid, it is just a different plan. Changing plans does not effect your balance. Your balance will still be there and will be used to pay for the new plan provided it doesn’t expire.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.