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R.Holden's profile



1 Message

Mon, Jul 16, 2018 4:07 PM

Can't watch videos on my gophone

I am unable to watch videos on my gophone. Was able to yesterday but not today.


Community Support


171.7K Messages

3 y ago

Hey there @R.Holden,


We'd be more than happy to take a closer look into why you're no longer able to watch videos with your PREPAID service. Streaming videos can use up a large amount data. We recommend checking your AT&T PREPAID data usage to be sure that you still have remaining data available. If you have not run out of data, please try troubleshooting your wireless device to resolve this. Let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist

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