
Teacher
•
14 Messages
Can't send text from Canada
I'm on the $45 prepaid plan. And am now traveling in Canada. I can make and received calls and also receive text messages. But when I try to send a text message I get this back:
Cricket here! We are sorry but your text message failed. Your destination is not supported from your current location.
Now this is crazy because I'm on att. So where does cricket come in here? Maybe it's because I was with cricket 2 months ago, but then I ported over to Att prepaid, so cricket shouldn't be involved. I spoke to various reps but they couldn't help me and kept on transfering me around. My husband's phone is fine so I tried swapping my sim and his phone but it didn't help. His sim in my phone was fine while my sim in his phone can't send messages. the problem is with my sim or some setting within att. Crazy!
Cricket here! We are sorry but your text message failed. Your destination is not supported from your current location.
Now this is crazy because I'm on att. So where does cricket come in here? Maybe it's because I was with cricket 2 months ago, but then I ported over to Att prepaid, so cricket shouldn't be involved. I spoke to various reps but they couldn't help me and kept on transfering me around. My husband's phone is fine so I tried swapping my sim and his phone but it didn't help. His sim in my phone was fine while my sim in his phone can't send messages. the problem is with my sim or some setting within att. Crazy!
Delulu
Teacher
•
14 Messages
6 years ago
0
0
Delulu
Teacher
•
14 Messages
6 years ago
0
0
Gary L
ACE - Expert
•
16.5K Messages
6 years ago
@Delulu It sounds like you are still on Cricket. Maybe you set up a second account on GoPhone?
This is the AT&T community forum (not AT&T support), we cannot look up your plan so if you want specifics that will really help you, please share more details with us. We can probably make great suggestions, but without the right info we're only guessing.
0
0
Delulu
Teacher
•
14 Messages
6 years ago
This problem is bizzar. What other details do you need. Who could help me with this?
0
0
Delulu
Teacher
•
14 Messages
6 years ago
0
0
Delulu
Teacher
•
14 Messages
6 years ago
0
0
Delulu
Teacher
•
14 Messages
6 years ago
0
0
Gary L
ACE - Expert
•
16.5K Messages
6 years ago
@Delulu What number did you call to port in your number in the first place?
0
0
Delulu
Teacher
•
14 Messages
6 years ago
0
0
Gary L
ACE - Expert
•
16.5K Messages
6 years ago
Can you call the port in people and ask them?
0
0