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DavidPHX's profile

Tutor

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2 Messages

Sat, Sep 3, 2016 12:25 AM

Can't refill my GoPhone account online

Every time I try to refill my GoPhone account online at paygonline.com using a credit card I get the same message:

 

Error!
We seem to be experiencing system issues. Please try again later.

I tried different cards from different banks, I tried setting up AutoPay - no luck, I keep getting the same error.

 

I called GoPhone customer service at 800.901.9878 and explained my problem, but the lady was only able to help me make a payment by telling her my credit card number and had no idea about the website error and how to fix it.

 

Is there anything that can be done other than making a phone call every time I need to refill my account?

Accepted Solution

Official Solution

Tutor

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2 Messages

5 y ago

Thanks for the reply Tim.

 

Yes, I tried cleaning cookies and using different browsers, but it didn't help either.

 

But I think I figured out what was the problem. My billing address is 40 characters long and it seems like the refill script on the website can't handle a string of that length. Splitting the address into two lines led to the same error, but once I shortened it to 28 characters the payment went through.

ATTHelp

Community Support

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175.7K Messages

5 y ago

Hello @DavidPHX!
 
I am so sorry that you are getting this error when trying to refill your GoPhone account! I will be happy to help!
 
It looks like you mentioned that you tried different cards and banks. Have you tried using a different browser or device to set this up? It is possible that your browser is saving previous information in your cache and cookies, and is not reading the new information. If you don’t have access to a different browser or device, try clearing your cache and cookies. Check out this Google Support Article Clear cache and cookies for specific instructions. It will allow you to choose your browser, and then the device you are using the browser on.
 
You can also use *services to refill as well! Take a look at our Refill your GoPhone account balance article for more information.
 
Let us know if you have any other questions or concerns! Have a fantastic day!
 
Tim, AT&T Community Specialist
ATTHelp

Community Support

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175.7K Messages

5 y ago

Hello @DavidPHX!

 

Thank you so much for your reply, and sharing with us your solution! I am glad that you were able to get that payment to go through! I really appreciate you keeping us updated and informed. Have a wonderful day!

 

Tim, AT&T Community Specialist

Contributor

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1 Message

5 y ago

 The same issue tortured me for 3 days until I found your answer. The issue is so covert that I'm surprised how you figured it out! 

Many thanks for your solution! 

Also, at&t should be aware of the problem coz once it happens, it's really hard for us to know why. 

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