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TekIssues's profile

Contributor

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1 Message

Mon, Feb 20, 2017 8:58 PM

can't log in with gophone account

I know my username and password for my gophone account but the system refuses to log me in. It keeps saying "Error! The system cannot log you in at this time. Call 611 for help." But I can't call 611 because there's no service because I can't log in to use my prepaid card. 

 

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ATTHelp

Community Support

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157.8K Messages

4 y ago

Hi there @TekIssues!

 

I am deeply sorry to hear you are not able to access your GoPhone account. This has happened to me in the past with my own accounts, so I definitely understand the feelings associated with being unable to login. I would be more than happy to help!

 

The best thing to do in this case is to be the reset the password for your account. This can be done by first visiting our GoPhone Account Login page. Once here, please click on the link titled, “Forgot Password?” to begin. It will send an automated message to your device for the reset PIN. Once you have been able to reset your password, go ahead and try to log back in with your new one to see if it helps.

 

Some great news as well, even without minutes added to your account, you would still be able to call us at 611. This can be done from anywhere your phone is able to connect to an AT&T tower.

 

I hope this helps! If you have any other questions, feel free to let us know. We’re always happy to help.

 

Austin, AT&T Community Specialist

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Contributor

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1 Message

4 y ago

I have this problem right now. I called customer service and they said the system is down and it will be back up in at least 24 hours but it’s been going on for three days. I also tried to reset the password but it says error call 611 for help.

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