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NumberinLimbo's profile

1 Message

Thursday, February 29th, 2024 6:41 PM

Can't activate esim but my phone number is ported over already

Hi, I signed up for the $300 for 12 months plan and got my E-Sim but could not activate it. So, I called a customer service agent about my esim not activating, and the agent transferred my number over to ATT. But, my ESIM still cannot be activated. I went to a physical store and they said they cannot touch prepaid accounts. I called back Customer Support and they say they cannot do anything without a pin which I cannot get without activating the esim. Is my number just stuck in AT&T limbo now?

Community Support


231.5K Messages

2 months ago

Hi @NumberinLimbo,


We understand how important is to activate your e-Sim, and let's get the help you need. 


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help”.


Thank you for contacting AT&T Community Forums.

Gary, AT&T Community Specialist

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