Cannot use Paypal as a payment method

We're here to assist you with your payment method concerns, @sodium120mg.

To make PayPal payments in other channels, customers must add their PayPal account to their AT&T PREPAID account using myAT&T. We advised you to do so using Google Chrome or Internet Explorer/Edge

To get started, the customer should click on the Profile and Settings button in myAT&T. Then select Payment Options. There they'll find the option to add PayPal as a recurring payment method.

Let us know if this was helpful to you.

Marilyn, AT&T Community Specialist

Under Payment Options, my paypal account is one of my Saved Payment Methods along with my credit cards I used. In fact I made a payment by Paypal before. But now if I select Paypal and try to pay by Paypal, Paypal payment is rejected. Why?

We appreciate your response, @sodium120mg.

Be advised, we're unable to determine why your payment from PayPal has been rejected. Please let us know if you're receiving an error message for the rejection. 

We're glad to hear that you were able to successfully process your payment, and let us know if you have any further questions. 

Thanks for contacting the AT&T Community Forums for help.

Lynn, AT&T Community Specialist

Hello this is Gulshan (Edited to remove personal information)

Well, PayPal may have had a technical issue that prevented your payment from going through. This can sometimes occur with online payments and is usually resolved quickly. The issue may have been temporary, and you may be able to use PayPal as a payment method again in the future.

Thanks