Cannot create login to access MyAT&T and cancel Autopay
Hi! My name is Daniela and I have 2 prepaid phones. I was a visiting scholar in New Mexico for 4 months and I have just gotten back to my country. I wanted to cancel my accounts and I read online that in order to that I just had to cancel AutoPay. However, I do not have a login for my main account and the website doesn’t allow me to create a new ID, I don’t know why. I already tried to use 3 different browsers and the app. I hope you can help me solve this problem.
My next payment is due Dec 23rd and I would like to cancel before that date, since I am not going to be in the US to use the service.
Thank you in advance,