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Tue, Jan 14, 2020 12:42 PM

Cannot access to data with prepaid card

I purchased a prepaid card and a plan with 8 GB per month, but it never worked. The staff in the store spent hours without finding out a solution. He told me that there's a problem with the company's system and it would be solved by the end of the day. But it still doesn't work the other day. I went to that store again and the other staff told me it's because my purchase is not valid and I had to buy another one. But they did took my money the first time, as I just checked. I still cannot use this card after wasting so much time and money, not to mention thr terrible customers services.


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Community Support


140.8K Messages

a year ago

We can definitely help you realize your card balance, @QuinlanC.


Can you provide a few more details surrounding  "..the other staff told me it's because my purchase is not valid"?

When and where was it purchased? Why was your purchase not valid? Please provide just a few more details so we can take a closer look. Thank you!

Kenneth, AT&T Community Specialist 

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