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1 Message

Wed, Apr 29, 2020 11:38 PM

Canceling Pre Paid from Another country (Brazil)

I already tried every soingle number i found, but i no phone can help. i just want to cancel my prepaid, im not in the US and i dont have the pin, so it's impossible to get it. I have the chip with me, has all the numbers on it, thats all i can prove that thats phone line, i just want to cancel

Accepted Solution

Official Solution


Community Support


203.7K Messages

3 years ago

Hi @cancelprepaid


Thanks for reaching out to us!


For assistance with your prepaid account while overseas, please contact our Prepaid International Team at: +1.408.962.1025 which are available 24/7.


Have a nice day!


Dwight, AT&T Community Specialist 


ACE - Expert


60.9K Messages

3 years ago

To cancel prepaid, just stop paying. To stop autopay, your only options if you can’t access your account are to call or cancel the card used for autopay. If you call, call the international support number but be aware hold times are excessive.

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