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HAnnah_6's profile



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Monday, September 3rd, 2018 9:06 AM

Canceling a sim payment

I need to cancel a payment on a sim card I purchased while traveling in the US but cannot login to my account.


ACE - Expert


62.9K Messages

5 years ago

I presume you mean autopay and the reason you can’t login is you are no longer in the US. If so, your options are to call or get your bank/credit card to block the charge. If using a credit card, cancelling the card and getting a new one issued will work. If you choose to call, the following info is from customer support:

Customers in these situations need to call one of two numbers:

     Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.

     Inside the U.S. -  1-800-901-9878

English and Spanish spoken.  It's possible - depending on the agent they reach - they may be transferred within the company.

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