Contributor
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1 Message
Canceling a sim payment
I need to cancel a payment on a sim card I purchased while traveling in the US but cannot login to my account.
Contributor
•
1 Message
I need to cancel a payment on a sim card I purchased while traveling in the US but cannot login to my account.
sandblaster
ACE - Expert
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62.9K Messages
5 years ago
I presume you mean autopay and the reason you can’t login is you are no longer in the US. If so, your options are to call or get your bank/credit card to block the charge. If using a credit card, cancelling the card and getting a new one issued will work. If you choose to call, the following info is from customer support:
Customers in these situations need to call one of two numbers:
Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.
Inside the U.S. - 1-800-901-9878
English and Spanish spoken. It's possible - depending on the agent they reach - they may be transferred within the company.
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