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Fri, Apr 10, 2020 12:45 AM

Cancel Prepaid Recurring Charges

Greeting, a family friend has recently passed away, I am in charge of her estate. I would like to cancel her prepaid recurring subscription, how can I go about doing that? Thank you so much!


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120K Messages

2 months ago

Hi @janicejohnson33,


Thank you for reaching out to us! Allow us to help.


Canceling PREPAID will simply boil down to not renewing the balance on the account. If AutoPay was set up, you'll need to cancel it. Otherwise, you simply don't have to make payments anymore. The service will shut off 60 days after the balance expires. Let us know if you have any other questions!


Collin, AT&T Community Specialist

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